Frequently Asked Questions

VIA ERP is an all-in-one business management platform including CRM, invoicing, project management, inventory, automation and reporting.

VIA ERP is designed for Tunisian and African SMEs, freelancers and sales and service teams.

14 days of full access with 3 users and 100 contacts. No credit card required.

VIA ERP is available in French, English and Arabic with full RTL support.

Yes, VIA ERP is fully responsive and accessible from any mobile browser.

Go to invoicing settings and enable Tunisian VAT. Calculation is automatic on every document.

Yes, configure exchange rates in settings and invoice in each client's currency.

Click "Generate PDF" from any quote or invoice. The PDF uses your logo and custom layout.

Open the invoice and click "Record payment". Reconciliation is automatic.

Use the import tool in the Contacts tab. Drop your CSV or Excel file and map the columns.

The pipeline is a Kanban view of your opportunities. Drag and drop deals between customizable stages.

Scoring assigns a score to each lead based on rules (activity, profile, engagement) to prioritize your efforts.

Your data is hosted on secure servers in Europe (Frankfurt, Germany) with daily backups and GDPR compliance.

SSL/TLS encryption, multi-factor authentication, access logging and encrypted backups.

Yes, VIA ERP is fully responsive and accessible from any mobile browser. A dedicated mobile app is under development.

Gmail, Google Drive, Outlook, Microsoft Teams, LinkedIn and open connectors for your existing tools.

Starter (49 TND/mo), Business (149 TND/mo), Professional (349 TND/mo) and Enterprise (699 TND/mo). Save ~17% with annual billing.

Yes, upgrade anytime. The difference is prorated for your current period.

From your admin panel, Subscription section. Your data remains accessible 30 days after cancellation.

Credit card, bank transfer, Konnect and Flouci.

A project groups tasks, milestones, team members and documents linked to a common goal. You can create as many projects as needed, structure them by phases and track progress in real time from the dashboard.

Yes. Each task can be assigned to one or more collaborators. Automatic notifications alert them when a new assignment is made, a comment is posted or a status changes.

VIA ERP lets you link quotes, invoices and expenses directly to a project. You get a per-project profit & loss: costs incurred, invoiced revenue and net margin at a glance.

Yes, CSV/Excel import is supported. You can bulk-import tasks, assignees and deadlines, then adjust them directly in the drag-and-drop interface.

Absolutely. You can configure a project template and schedule it to be created automatically on a weekly, monthly or custom frequency — ideal for periodic maintenance or recurring engagements.